Refund & Warranty Policy

FareTec, Inc. is committed to providing high-quality products and customer service. Please review the following terms regarding returns, refunds, and warranty claims.

Returns

All returns must be authorized by FareTec, Inc. prior to shipment. Customers wishing to request a return should contact FareTec with the order number, product information, quantity, and reason for the return.

Products must be returned in their original condition and packaging unless the return is related to a verified manufacturing defect.

For health, safety, and quality-control reasons, certain medical products, sterile products, opened products, custom products, and products that have been used or placed into service may not be eligible for return unless they contain a manufacturing defect.

Unauthorized returns may not be accepted or credited.

One-Year Manufacturer's Warranty

FareTec products are covered by a one-year manufacturer's warranty against defects in materials or workmanship, beginning on the date of purchase.

If a product is determined to contain a manufacturing defect during the warranty period, FareTec may, at its discretion:

• Repair the defective product;

• Replace the defective product; or

• Issue a refund or credit for the affected product.

Proof of purchase may be required when submitting a warranty claim. FareTec may also request photographs, lot numbers, serial numbers, or other information necessary to evaluate the claim.

The warranty applies only to defects resulting from manufacturing or workmanship and does not cover damage resulting from normal wear and tear, misuse, abuse, improper storage, improper maintenance, unauthorized modification, accident, or use of the product contrary to its instructions or intended purpose.

Refunds

Approved refunds will be issued to the original method of payment whenever reasonably possible. For business, distributor, or purchase-order transactions, FareTec may issue an account credit where appropriate.

Original shipping, handling, freight, customs, duties, taxes, and other delivery-related charges are generally non-refundable unless the return results from an error by FareTec or a verified manufacturing defect.

Any return shipping costs will be the responsibility of the customer unless otherwise authorized by FareTec.

Damaged or Incorrect Shipments

Customers should inspect shipments upon receipt. If an order arrives damaged, contains an incorrect product, or is missing items, please contact FareTec as soon as reasonably possible and provide the order information along with photographs or other supporting documentation when applicable.

Damage caused during transportation may also be subject to the applicable carrier's claims procedures.

Return Authorization

Products should not be returned to FareTec without prior authorization. Please contact us before shipping any product back so that we can provide appropriate return instructions.

FareTec, Inc.
Website: www.faretec.com

FareTec reserves the right to evaluate all return and warranty claims and to determine whether a product qualifies for repair, replacement, refund, or credit under this policy.